Shipping policy

Shipping Policy

Shipping locations

Ako Playrooms currently ships to New Zealand and Australia only.

Shipping costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Processing and dispatch times

Orders are processed and prepared for dispatch within up to 4 weeks, depending on the product and whether it is custom or made to order. Estimated processing times are noted on individual product listings where applicable.

Delivery times

Delivery timeframes vary depending on your location and the courier service used. Once your order has been dispatched, estimated delivery times are determined by the courier.

Tracking

Where available, tracking details will be provided once your order has been dispatched.

Authority to leave

Ako Playrooms is not responsible for parcels that are lost or stolen after delivery has been confirmed by the courier.

Local pickup

Local pickup is not available.